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Things You Should Know
- Why Does My Heater Smell Like Burning Plastic?
  
  A burning plastic smell from your heater probably indicates that you have plastic wrapping, plastic toys, or other debris in your vents or ducts. Another possible reason for a burning plastic smell could be overheating plastic-coated wires, capacitors, or fan belts. Burning plastic is toxic, so make sure you turn off the heating system and address the issue right away.
- Can My Furnace Catch on Fire or Explode?
  
  Although furnaces can either catch fire or explode, it’s highly unlikely. Manufacturers design furnaces to shut off if they detect the danger of a fire or explosion. If you invest in preventive furnace maintenance and keep your unit in good repair, you won’t have to worry about any fires or explosions.
- Why Does My AC System Smell Like Gas or Vinegar?
  Gas or vinegar smells every time you turn on your AC often point to improperly drained water inside your unit. Failing to address the issue right away will likely lead to mold and mildew problems. Other possible causes of that sour, vinegar-like smell include:
  - An electric motor that emits ozone.
  - A malfunctioning filter.
  - Mold in the ductwork.
  - Excessive condensation on coils.
  - A clogged condensate pan or drain line.
- What to Do When the Water Pressure Is Too Low?
  Fixing water pressure issues can range from quick fixes to costly projects. With a bit of know-how, some investigation, and a plumber’s expert help, you should be able to improve the water pressure in your home. The following solutions can come in handy when working to improve your water pressure issues:
  - Contact your neighbors to see if they’re experiencing a similar issue.
  - Check your well pump.
  - Test the pressure yourself.
  - Fix a broken pressure regulator.
  - Clear buildup or corrosion in pipes.
  - Open your main water valve.
  - Check for leaks.
  - Replace your regulator.
  - Install a water pressure booster.
  Some of the tasks above require a plumber’s expertise. Don’t hesitate to contact our Total Comfort Solutions team for help.
- Why Is My Water Heater Running Out of Hot Water So Quickly?
  Several things can cause your home’s water supply to run out faster than usual. The most common culprits include:
  - Sediment buildup
  - A broken dip tube
  - A faulty blower heating element
  Water heater repair is complicated. The necessary repairs are often difficult, requiring high skill levels and expertise. As soon as you encounter issues with your water supply, get in touch with Total Comfort Solutions. We’ll diagnose problems with your system and recommend the best solution.
- How Much Is This Going to Cost Me?
  We know that the cost of any repair or installation is a major factor in deciding what company to use. Every situation is unique, so we can’t provide a blanket answer to this question. Our worry-free process included upfront pricing. Here’s how it works:
  - For repairs: Give us a call and our customer service representative will tell you exactly how much it will cost to send a fully trained and licensed technician to your home. This will include the base fee to cover the time of the technician to come to your home to assess the problem and any travel they may need to do to reach you.
  - If you give our team the go-ahead, they will schedule a trained technician to come out - before they even leave they will ensure their vehicle is stocked and ready with parts they anticipate they may need based on how you describe the problem. Once they arrive, they will diagnose the problem and then explain what’s going on to you. They will be able to provide options for repair or replacement, a timeline for when that work can be done, and the estimated cost for each option. They will always provide upfront pricing before completing any service that would incur charges beyond the initial fee.
  - For installations: If you are considering installing a new HVAC or sewer system or are planning a remodel involving sinks, toilets, showers, or tubs, we can provide an estimate for free. Our expert Comfort Consultants will discuss your specific project and unique needs and will develop a tailored quote for your needs.
- Do You Guys Come Out To... ?
  We service the following cities and zip codes in Washington and Oregon:
  Washington
  - Walla Walla: 99362
  - College Place: 99324
  - Touchet: 99360
  - Waitsburg: 99361
  - Dayton: 99328
  - Pomeroy: 99347
  - Prescott: 99348
  - Burbank: 99323
  - Lowden: 99362
  Oregon
  - Milton Freewater: 97862
  - Athena: 97813
  - Weston: 97886
  - Pendleton: 97801
  - Umapine: 97862
  We do not serve the Tri-Cities at this time.
- Do You Guys Work On... ?
  
  Our heating and cooling technicians provide repair and installation on heat pumps, furnaces, gas fireplaces, air conditioners, ductless mini splits, thermostats, gas lines, blower motors, and more! Our plumbers address common plumbing issues such as clogged drains, backed-up sewer systems, leaky faucets, and mystery flooding. We repair and install showers, sinks, toilets, water heaters (both tankless and traditional), water treatment systems, and more! We do not provide duct cleaning services. We do not offer backflow testing. We do not perform appliance repair - we can address a water line issue to an appliance, but do not work on appliances themselves.
- Do You Guys Offer Free Estimates?
  
  Free estimates are provided for heating, cooling, sewer system installations, and plumbing remodels.
- How do i know if my gas furnace, gas water heater or gas stove is leaking?
  
  If you smell natural gas or have any reason to suspect a leak - vacate immediately and call 911 or your power company. Your gas company will come out to check for a leak and identify the source. If one is detected, Total Comfort Solutions can help repair broken gas lines.
- When does a cold home become a safety issue?
  
  We know that we can withstand freezing temperatures for short amounts of time outdoors when bundled up well, but what about for prolonged periods indoors? Will I freeze in my sleep? Ideally, rooms should be at or above 63 degrees F - this is a temperature that allows for us to keep our body temperatures regulated through clothing and blankets. However, most healthy adults can handle living in lower temperatures for short durations if made necessary due to power outages or furnace issues. In most cases, bundling up by wearing more layers than usual indoors is enough to keep you safe. In extreme situations, reduce the risk of overnight cold by identifying one room in your home for sleeping that is your “warm room” - ideally a small room with few or no windows and good insulation including carpeted floors. Improve insulation by covering windows and keeping the door closed. Wear layers and use heated/mylar blankets, and sleeping bags rated for cold weather. Hot water bottles, hand warmers, and space heaters can help too. While a hot shower might seem like a good idea to warm up, the water evaporating off of you as you dry will lower your body temperature significantly, so it’s best to stay dry. Remember that the risk comes when your body temperature falls below 95 degrees, regardless of the air temperature around you. For the elderly and young children, this may happen much quicker due to lower body mass and less insulation. If you are shivering, it’s probably a sign that it is too cold.
- Why is one room of my house always colder than my thermostat says?
  
  Your HVAC system operates by measuring the temperature in your home and turning the heating and cooling system on or off depending on your thermostat settings. However, most systems only measure the temperature at one location within your home - usually near the thermostat - this means that there may be other areas of your home that are a different temperature and won’t kick the system on. When possible, leave doors throughout the home open. Heat will flow from warmer areas to colder areas, but only if it has a way through. Check that the vents to that area are open and not blocked by anything on the floor. Remove the vent cover and check inside for debris or foreign objects.
- Why is my house is warmer or colder than i set my thermostat to?
  
  If your house feels warmer or colder than you’ve set your thermostat to, it may be due to variations in air flow throughout the home. Make sure all of your vents are unblocked and your doors are open when possible. If this is a persistent issue, you may need to have your system evaluated to see if it is powerful enough for the square footage in your home. If the temperature reading on the thermostat is outside your set range, it may be that your system isn’t “keeping up.” During extreme weather - such as a heat wave or cold snap - your system may lag a bit behind. As long as it is staying within a few degrees of your set temperature, doesn’t get more extreme with time and your home isn’t comfortable, it’s likely nothing to worry about.
- How do i know if my hvac system is on?
  
  If you notice that your home is warmer or colder than you’re used to, you may wonder if your system has stopped working. Often our systems function so smoothly we don’t need to think about them! You can check to see if your system is working by adjusting the temperature on your thermostat and seeing if you hear the system kick on or feel air from the vents. You can also check that the system has power by checking your breaker box to see if a fuse has blown or a breaker has flipped. You can locate your breaker box in your garage, basement, or utility room. You can also intentionally flip the breaker and reset it which may kick it back on.
- What do i do if my thermostat has a black screen?
  
  This may mean your thermostat does not have power to it. Try replacing the thermostat’s batteries - many run on AA or AAA batteries which you likely already have on hand.
- What do i do if my thermostat is giving me an error code?
  
  There are some troubleshooting steps that you can take on your own at home. Reset your system according to the instructions in the owner’s manual. Find the owner’s manual online by searching the model number.
- What should i do if i have a water leak?
  
  There should be a valve near the fixture that is leaking that you can use to shut off the water supply. You can also shut off the main water supply to stop a major flood - this should be located near where the water supply comes into your house. Keep in mind that if the temperatures are freezing, standing water will freeze so it’s best to keep at least a little flow.
- How do i prevent damage from water leak?
  
  If there is standing water high enough to hit an electrical outlet or in an area with appliances or cords on the ground, use the breaker box to shut off power to the area before entering to avoid the risk of electrical shock. For a slow leak, catch water in a container and empty it outside. Beware of emptying it into any drains until you know the source of the leak. Dry out wet areas as soon as possible to reduce the risk of mold. A wet vac can help to suck up excess water and box fans and dehumidifiers help dry out the area. Lift carpet to soak up excess water beneath it. Contact a restoration company as soon as possible.
IAQ
- How to tell if air quality in your home is bad?
  Detecting poor air quality in your home can be done through the following indicators:
  - Allergy Symptoms: Increased frequency of sneezing, coughing, or other allergy symptoms.
  - Respiratory Issues: Experiencing asthma attacks or difficulty breathing more often.
  - Odors: Persistent unpleasant smells, such as musty or chemical odors.
  - Visible Dust and Mold: Excessive dust on surfaces or visible mold growth.
  - Humidity Levels: High humidity can lead to mold growth; low humidity can cause dry skin and irritation.
  - Stale or Stuffy Air: Lack of fresh air circulation leads to a stuffy environment.
  - Physical Discomfort: Frequent headaches, dizziness, or fatigue when at home.
  For an accurate assessment, consider using air quality monitors or professional air quality testing services to identify specific pollutants like VOCs, carbon monoxide, and particulate matter. You can call on us to test your indoor air quality so we can provide you with recommendations for improving it.
- What is the average lifespan of a dehumidifier?
  
  The average lifespan of a dehumidifier ranges from 5 to 10 years. This effective service life can vary based on factors such as the quality of the unit, frequency of use, maintenance, and environmental conditions. Regular cleaning of the filter, coils, and water collection bucket and ensuring proper airflow around the unit can help extend its lifespan. High-quality dehumidifier models and those used in less demanding conditions may last even longer.
- Are whole-house air filtration systems worth it?
  Whole house air filtration systems can be worth it for many homeowners, particularly those with specific needs:
  - Health Benefits: They can significantly improve air quality, reducing allergens, dust, and pollutants, which benefits those with allergies, asthma, or other respiratory conditions.
  - Convenience: Unlike portable units, whole house systems work throughout the home, providing consistent air quality improvement.
  - Efficiency: They integrate with your HVAC system, maintaining efficiency without needing multiple devices.
  - Home Protection: Reducing dust and pollutants can protect your HVAC system and improve its longevity.
  However, they represent a significant upfront investment. Weigh the benefits against the cost and consider consulting with an HVAC professional to determine if it’s the right choice for your home.
- What is a common problem with a dehumidifier?
  A common problem with dehumidifiers is insufficient water collection. Several factors can cause this problem:
  - Dirty Filters: Clogged filters restrict airflow, reducing efficiency.
  - Full Water Tank: A full tank will trigger an automatic shut-off to prevent overflow. Regularly empty the tank.
  - Improper Placement: Placing the unit too close to walls or furniture can obstruct airflow. Ensure at least 6 inches of clearance around the unit.
  - Low Refrigerant Levels: The unit won’t dehumidify effectively if the refrigerant is low. This problem typically requires professional repair, and we are here to help you!
  - Faulty Humidistat: A malfunctioning humidistat can lead to incorrect readings and operation. Replacing the humidistat might be necessary.
  - Cold Temperatures: Dehumidifiers are less effective at lower temperatures, leading to reduced performance or freezing of coils.
  Regular maintenance and proper use can prevent common issues and ensure the dehumidifier operates efficiently.
Heating
- What do you do when your furnace stops working?
  When your furnace stops working, follow these steps to troubleshoot the issue:
  - Check the Thermostat: Ensure it is set to "Heat" and the temperature setting is above the current room temperature. Replace batteries if necessary.
  - Inspect the Power Supply: Ensure the furnace is plugged in and the circuit breaker hasn’t tripped.
  - Examine the Furnace Switch: Verify that the furnace switch (usually a light switch on the furnace or nearby wall) is turned on.
  - Look at the Pilot Light or Igniter: Check if the pilot light is lit for older furnaces. For newer models, ensure the electronic igniter is functioning.
  - Replace the Filter: A dirty filter can cause the furnace to shut down. Replace it with a clean one.
  - Check the Vents: Ensure vents and registers are open and unobstructed.
  - Inspect for Error Codes: Some furnaces have an LED display or flashing lights indicating error codes. Refer to the manual for troubleshooting.
  - Call a Professional: If these steps don’t resolve the issue, contact a licensed HVAC technician for a thorough inspection and repair.
- What is the typical lifespan of a furnace?
  
  The typical lifespan of a furnace ranges from 15 to 20 years. This effective service life can vary based on several factors, including the furnace's quality, maintenance frequency, usage patterns, and local climate. Regular maintenance, such as annual furnace tune-ups, filter replacements, and prompt repairs, can help extend the life of a furnace. High-efficiency models and those from reputable brands may last even longer with proper care.
- Why is my furnace not blowing warm air?
  If your furnace is not blowing warm air, consider these potential causes:
  - Thermostat Issues: The thermostat may be set incorrectly or malfunctioning. Ensure it is set to "Heat" and the fan is set to "Auto" or "On."
  - Dirty Air Filter: A clogged filter can restrict airflow, causing the furnace to overheat and shut down.
  - Pilot Light or Ignition Problems: The pilot light may be out, or the electronic igniter may have malfunctioned.
  - Blower Motor Issues: The motor may be faulty or not receive power.
  - Blocked or Leaky Ducts: Blockages or leaks in the ductwork can prevent warm air from reaching your living spaces.
  - Low Gas Supply: Insufficient gas can prevent the furnace from producing heat.
  - Limit Switch: A malfunctioning limit switch may prevent the blower from turning on.
  Addressing these issues requires professional diagnosis and repair to restore proper heating.
- What is the most common cause of water heater failure?
  
  The most common cause of water heater failure is sediment buildup. Over time, minerals in the water, particularly calcium and magnesium, settle at the bottom of the tank, forming a layer of sediment. This sediment can insulate the water from the heating elements, reducing efficiency and causing the tank to overheat. It can also lead to corrosion, leaks, and eventual tank failure. Regular water heater maintenance, including flushing the tank annually, can help prevent sediment buildup and extend the water heater's life.
- What are the signs of a water heater going bad?
  Signs that your water heater is going bad include:
  - Age: If your water heater is over 10-15 years old, it may be nearing the end of its lifespan.
  - Rusty Water: Rusty water from the hot tap can indicate corrosion inside the tank.
  - Noises: Rumbling, popping, or banging noises from the tank can signal sediment buildup.
  - Leaks: Visible leaks or pooling water around the unit indicate a serious issue.
  - Inconsistent Hot Water: Sudden loss of hot water or fluctuations in water temperature.
  - Decreased Efficiency: Higher energy bills or longer heating times.
  - Discolored or Smelly Water: Cloudy, foul-smelling water can indicate bacterial growth or sediment issues.
  If you notice any of these signs, it’s advisable to consult a professional plumber to assess whether repair or replacement is necessary. We are here to help you check your water heater to see if it’s time to be repaired or replaced.
AC
- How often should air conditioning units be serviced?
  
  As a responsible homeowner, property manager, or individual in charge of maintaining air conditioning units, you should generally have them serviced once a year, ideally in the spring before the cooling season begins. This regular AC maintenance, which typically includes cleaning or replacing filters, inspecting and cleaning coils, checking refrigerant levels, and ensuring all components work correctly, is a task that you can easily manage. It's not a daunting task, but a simple routine that you can incorporate into your home maintenance. Remember, more frequent servicing might be necessary for units in harsher climates or those running continuously, and your vigilance in this matter can make a significant difference in the performance of your unit.
- What does an AC tune-up include?
  An AC tune-up typically includes a comprehensive inspection and maintenance of the system. Key components of an AC tune-up are:
  - Thermostat Check: Ensuring the thermostat is calibrated correctly.
  - Electrical Connections: Tightening and inspecting all electrical connections.
  - Refrigerant Levels: Check and adjust refrigerant levels if necessary.
  - Coil Cleaning: Cleaning the evaporator and condenser coils.
  - Airflow: Measuring airflow through the evaporator coil.
  - System Controls: Inspecting the controls to ensure the system starts, operates, and shuts off correctly.
  - Lubrication: Lubricating moving parts to reduce friction and wear.
  - Ductwork Inspection: Checking for leaks or blockages in the ductwork.
  - Filter Replacement: Replacing or cleaning air filters.
  - Drain Line Cleaning: Clearing the condensate drain to prevent clogs.
  These steps help maintain efficiency, improve performance, and prevent potential issues.
- What is the lifespan of an AC unit?
  
  The lifespan of an AC unit typically ranges from 10 to 15 years. Factors influencing this include the unit's quality, maintenance, usage patterns, and the local climate. Regular maintenance can significantly extend the life of an AC unit by ensuring all components are functioning correctly and addressing small issues before they become major problems. When properly maintained, high-quality units can sometimes last up to 20 years or more.
- Is it necessary to clean the AC outdoor unit?
  
  Yes, it is necessary to clean the AC outdoor unit regularly. The outdoor unit, or condenser, releases the heat absorbed from your home. Over time, dirt, debris, and leaves can accumulate on the coils, reducing efficiency and forcing the system to work harder to cool your home. Cleaning the outdoor unit ensures better airflow, improves efficiency and prevents potential damage to the system. It's recommended to clean the outdoor unit at least once a year, preferably before the cooling season begins.
- Why is my AC running but not cooling?
  If your AC is running but not cooling, several potential issues could be the cause:
  - Dirty Air Filters: Clogged filters can restrict airflow, reducing cooling efficiency.
  - Refrigerant Leak: Low refrigerant levels due to leaks can prevent the system from cooling properly.
  - Thermostat Issues: A malfunctioning thermostat might not signal the system to cool correctly.
  - Blocked Condenser Unit: Dirt and debris on the outdoor condenser unit can impede heat exchange.
  - Frozen Evaporator Coil: Reduced airflow due to dirty filters or a malfunctioning blower can cause the coil to freeze, inhibiting cooling.
  - Electrical Problems: Issues with the electrical components can prevent the system from operating correctly.
  - Ductwork Leaks: Leaks or blockages in the ductwork can result in cooled air not reaching your living spaces.
  Identifying the exact cause requires professional diagnosis and repair.
Plumbing
- How do you tell if a drain pipe is broken underground?
  Detecting a broken underground drain pipe can be challenging, but is possible by observing several signs:
  - Unexplained Wet Spots: Wet or soggy patches in your yard, especially if there hasn’t been recent rain.
  - Foul Odors: Persistent bad smells coming from your yard or near the drain areas.
  - Slow Drains: Multiple slow drains in your home can indicate a problem in the main sewer line.
  - Sinkholes: Visible depressions or sinkholes in your yard.
  - Rodent or Insect Infestation: Increased presence of rodents or insects can be attracted to leaking sewage.
  - Unusually Green Grass: Lush, green patches of grass over your sewer line might indicate a leak fertilizing the area.
  We can use video camera inspection to visually confirm the location and extent of the damage for a precise diagnosis. If you suspect a drain pipe is broken underground, call us right away.
- What do plumbers use to unclog drains?
  We use a variety of tools and methods to unclog drains, depending on the severity and nature of the blockage:
  - Plungers: For simple clogs in sinks, toilets, and tubs.
  - Drain Snakes (Augers): Long, flexible tools to break up or retrieve clogs deep within the pipes.
  - Hydro-Jetters: High-pressure water jets that can clear severe blockages and clean the interior of pipes.
  - Chemical Drain Cleaners: Special industrial-grade solutions to dissolve clogs are used cautiously.
  - Video Camera Inspection: To locate and identify the cause of blockages in the sewer line.
  - Manual Removal: Remove the pipe section to clear or replace it manually in severe cases.
  These methods ensure the effective removal of blockages and restore proper drainage.
- How to tell if a sewer line is clogged?
  A clogged sewer line manifests through several symptoms:
  - Multiple Drain Backups: Simultaneous backups in various fixtures, such as toilets, sinks, and showers.
  - Gurgling Noises: Unusual gurgling sounds from drains or toilets.
  - Slow Drains: Widespread slow draining throughout your home.
  - Sewage Odors: Strong, unpleasant smells coming from drains or outside near the sewer line.
  - Water Backflow: Water backs into tubs or showers when using other fixtures.
  - Sewer Cleanout Pipe Issues: Overflowing sewer cleanout pipe in your yard.
- How do I find out where my water is leaking from?
  To find out where your water is leaking from, follow these steps:
  - Check Your Water Meter: Turn off all water appliances and check the meter. If it’s still running, there’s a leak.
  - Inspect Common Leak Points: Check faucets, toilets, showerheads, and under sinks for visible leaks.
  - Examine Your Walls and Ceilings: Look for water stains, mold, or peeling paint, which can indicate hidden leaks.
  - Monitor Your Water Bill: An unexplained increase in your water bill can signal a hidden leak.
  - Use Food Coloring: For toilets, add food coloring to the tank and see if it seeps into the bowl without flushing.
  - Professional Leak Detection: If the leak isn’t visible, professionals can use acoustic listening devices, infrared cameras, and moisture meters to detect leaks behind walls or underground.
  Addressing leaks can prevent significant water damage and high utility bills.
- Is it worth it to repair a water heater?
  Whether it’s worth repairing a water heater depends on several factors:
  - Age of the Unit: Replacement might be more cost-effective if the water heater is close to or beyond its typical lifespan (10-15 years).
  - Cost of Repair: If the repair cost is more than half the cost of a new unit, replacement is usually a better option.
  - Frequency of Repairs: Frequent repairs indicate a declining unit that might need replacement soon.
  - Energy Efficiency: Older models are less efficient. Upgrading to a newer, more efficient model can save on energy bills.
  - The Severity of Issue: Minor issues like a faulty thermostat or heating element can be cost-effective, while major issues like tank leaks typically warrant replacement.
  Call us for an accurate assessment and recommendation based on your situation.

FAQ

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IAQ

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