Welcome to the Total Comfort Solutions Troubleshooting Center

For Plumbing Issues:

• If water is leaking from a specific fixture; you can shut off the water supply at the valve next to that fixture
• Please turn off the main water supply to prevent any further damage.

Turn off Main Water Supply (FOR ACTIVE LEAK)

• Locate your house shut-off valve. The valve is usually located where the water line comes into the house, usually on an outside wall near the front of the house. This shutoff valve can usually be turned off by hand. Turn the valve handle clockwise to turn off all water to the house.
• The other valve is located near your water meter. Water meters are installed inside plastic or concrete meter boxes and placed close to the street so they can be easily read.

Shutting off Main Water Supply:

• Leave Water dripping slowly (TO AVOID FREEZING)
• Turn off Water Supply to individual faucets
• Turning off water to toilet
• Turning off water to faucet

For HVAC ISSUES:

Thermostat is blank / Thermostat is on, but nothing running

• Check low voltage fuse at Indoor Unit
• Shut off Power, pull fuse
• Try adjusting the thermostat to a comfortable temperature and ensuring all vents are open and unblocked.
• Does the Thermostat have power? You may need to replace the AA or AAA batteries. If you don’t see either battery type; don’t change the battery
• Check the air filter to see if it’s clogged. This will restrict your airflow
• Check your breaker box to see if a breaker has possibly flipped. Generally the breaker box can be found in low-traffic areas of the home like your Garage, Basement, or Utility Closet. If you’re in an apartment it may also be in a hallway or laundry area.
• Find the breaker switch dedicated to your heating/cooling equipment. Try flipping the breaker off then back on

Make sure your HVAC System has Power

• Start by checking your breaker, and make sure it hasn’t flipped or blown a fuse. Try flipping the breaker, wait a few seconds, then turn it back on.
• Generally the breaker box can be found in low-traffic areas of the home like your Garage, Basement, or Utility closet. If you’re in an apartment it may also be in a hallway or laundry area.

Try resetting your HVAC system

Every Furnace, Air Conditioner, and Heat Pump has a different reset method. Check the Owner’s manual for your system. If you don’t have the manual, you can google the Model Number.
Use this website to find Owner’s Manuals online: https://www.manualslib.com/

Make sure your Furnace Door is closed

Many furnaces have a switch that prevents them from operating with the door panel is off. If the furnace is not producing heat; open the service door and shut it again. Check to make sure everything is shut tightly then try turning the heat back on.

Putting the Furnace Door on:

Check your Thermostat

One of the first steps is to make sure your Thermostat has power. If it’s battery operated (almost always AA or AAA); try changing the batteries. If the Thermostat is getting power, check and make sure your temperature settings haven’t been changed.
Changing Thermostat Batteries:

Install a new Air Filter

If your system hasn’t been working as well lately, or the air coming out of the vents is dusty or humid, or it’s been a while since you last changed your filter; it may be time to replace the filter. Dirty old filters will reduce air quality, affect your system’s efficiency, and reduce air flow from the vents.

If the system doesn’t turn back on after, it may have locked out. Reset the power and turn it back on.

Check your Air Vents for obstructions

If certain areas of your home are getting less heating/cooling; it might be a shut or covered vent. Check to ensure your vents are free from dirt, dust, or foreign objects that could obstruct the airflow.

Troubleshooting Advice Disclaimer

The troubleshooting advice provided on this platform is intended for informational purposes only. While we strive to offer accurate and helpful information, it is essential to understand that plumbing and HVAC issues can vary in complexity, and attempting to address them without proper knowledge and experience can lead to further damage or even personal injury. Therefore, please consider the following disclaimers:

• Not a Substitute for Professional Advice: The advice provided here is not a substitute for professional plumbing services. It is not a guarantee of a successful resolution to your plumbing issue. Always consult a qualified and licensed plumber for accurate assessment and repairs.
• Individual Circumstances: Plumbing problems can differ greatly based on various factors such as the type of plumbing system, local regulations, and the specific conditions in your home. The advice provided here is general in nature and may not be suitable for your particular situation.
• Safety First: Plumbing work can involve potentially dangerous situations, including electrical hazards, gas leaks, and water damage. If you are unsure about your safety or the safety of your property, do not proceed without professional guidance.
• Assumption of Risk: By using the advice offered here, you assume all risks associated with any actions you take. We are not responsible for any damage, injury, or losses that may occur as a result of following the advice provided on this platform.
• Consult Local Codes and Regulations: Local plumbing codes and regulations can vary significantly. Always ensure that any actions you take comply with the codes and regulations in Walla Walla.
• Warranty and Liability: We do not provide any warranty or guarantee regarding the accuracy, effectiveness, or safety of the advice provided. We do not accept any liability for the consequences of actions taken based on the advice offered.
• Your Responsibility: You are solely responsible for any decisions and actions you take based on the advice provided. Always exercise caution and use your best judgment.

In conclusion, while we aim to assist and inform, we strongly recommend consulting a professional plumber or HVAC Technician for any plumbing issues.I Plumbing systems are complex, and it’s essential to prioritize safety and compliance with local regulations. We cannot be held responsible for the outcomes of any actions you take based on the information provided here.

By using this platform, you acknowledge that you have read, understood, and agreed to this disclaimer. We’ll always provide you with the price of the work before we begin. No surprises or hidden fees. Our expert Comfort Consultants will discuss your specific project and unique needs and will develop a tailored quote with options that fit your price range. We prioritize calls and get you scheduled as quickly as possible. Our team will contact you when the technician is on their way, you’ll never have to wait all day for service. We will walk you through every step of the process of any repair or installation. Our technicians will take time to answer any questions you have and make sure you know exactly what to expect.